Over here, we value the quality of your experience. All sales made through our store are considered final. However, in the rare event that your item arrives damaged, defective, or not as described, we are more than happy to assist.
If there’s an issue with your order, please reach out to us at nencollectibles@gmail.com within 48 hours of receiving your package, and we will do our best to resolve the matter.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you find any damage, defects, or receive the wrong item, let us know right away. This allows us to review the problem quickly and offer a suitable solution, whether that’s a replacement or a refund.
Eligibility for Refunds
Refunds are only applicable if:
The item arrived damaged or defective
The product received does not match the product listing on our website
If the issue is confirmed, we will gladly process your refund in full. We may request photo or video evidence to support your claim.
Contact Us
Your satisfaction matters. If you have any concerns about your order, feel free to contact us at:
📧 nencollectibles@gmail.com
We're here to help and ensure every customer has a great experience.
